Punjab government bringing major reforms in citizen service delivery system

Punjab government bringing major reforms in citizen service delivery system

  • PUNJAB
  • July 14, 2022
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Chandigarh, July 14:

In order to provide citizen-centric services in an easiest manner, the Punjab Government led by Chief Minister S. Bhagwant Singh Mann is bringing major reforms in citizen service delivery system by adopting e-governance in its functioning.

            To ensure the commitment of the government, Punjab Governance Reforms Minister Mr. Gurmeet Singh Meet Hayer, on Thursday, reviewed the functioning of Governance Reforms department in the office of DGR, Mohali. While reviewing various projects running by department on behalf of the State Government, Mr. Meet Hayer appreciated the working of department and asked that services delivery should be given within stipulated time frame and with high quality.

            The Cabinet Minister was apprised by Mr. Tejvir Singh, Principal Secretary Governence Reforms that Governance Reforms department is a key service department of Government focusing on implementation of IT and e-Governance projects. Department is running many projects through its implementation agency,  PSeGS like Sewa Kendras, Unfied Helpline number 1100, PGRS, Online Admission portal, RTI Portal, PAWAN, State Data Centre, e-Sewa, E-office, GePNIC etc. Other projects like Whatsapp helpline of corruption, Mobile Apps, State Data Policy were also reviewed. It was also informed that department is also providing its technical assistance to other departments.

            Mr. Meet Hayer said that there will be Zero tolerance policy in case of any citizen gets harassment in Sewa Kendras and strict action shall be taken against Service Operator companies of Sewa Kendras. He further asked department to closely work with other department in bringing reforms in services and functioning. All the departments should start working on e-office as mandated by Chief Minister S. Bhagwant Singh Mann. He also asked department to explore the methodology of doorstep delivery of services.

            The department was given mandate to bring state of art technologies like AI, ML, IoT etc. to improve functioning of working of Government. The Minister also visited State Data Centre and understands its working and importance.

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