HP Bags Two Prestigious Awards at Digital Transformation Conclave & Awards 2023

HP Bags Two Prestigious Awards at Digital Transformation Conclave & Awards 2023

Himachal Pradesh has secured two prestigious awards at the 12th edition of the Digital Transformation Conclave and Awards 2023. The event was organized by GovConnect and ilouge Media in collaboration with the Information Technology Department of the Union Territory of Ladakh. The awards recognize outstanding contributions to Digital Transformation in the Government Sector.

Himachal Pradesh Government Committed to Leveraging Digital Technology

The Secretary (Digital Technologies and Governance) and Secretary to the Chief Minister, Abhishek Jain, received the awards on behalf of the state. These awards are an acknowledgment of the state’s commitment to leveraging digital technologies for the betterment of governance and public services.

Awards for Mukhya Mantri Seva Sankalp Helpline-1100 and HimParivar Project

The awards were conferred upon the state for the initiatives of the Mukhya Mantri Seva Sankalp Helpline-1100 and the HimParivar Project. Both initiatives are under the ambit of the Department of Digital Technologies and Governance (DT&G).

Mukhya Mantri Seva Sankalp Helpline-1100

The Mukhya Mantri Seva Sankalp Helpline-1100 is a centralized public grievances redressal platform in the state. The platform has successfully streamlined the process for addressing public grievances, offering a user-friendly and accessible mechanism for citizens to address their grievances. Grievances can be filed via toll-free number, web application, and mobile application. As of now, 6,04,557 complaints have been dealt with by the platform pertaining to 90 departments encompassing 10,000 officers. Of these, 5,93,693 (98%) complaints have been successfully disposed of, with 4,25,067 (70%) being disposed of with citizen satisfaction. This is among the highest in such centralized grievance redressal helplines across the country. Further, CM Helpline is also being integrated with 181 Women Helpline, HRTC Helpline, 1077 Disaster Response, GST Helpline, Counselling for Drug De-addiction, etc., to make it a centralized call center for the state. To further enhance the outreach of CM Helpline, a WhatsApp chatbot is also being introduced.

HimParivar Project

The HimParivar Project is an Entitlement-based Management System, which is being developed as an integrated State Social Registry. This initiative signifies the state’s forward-looking approach in utilizing technology for the comprehensive management of social welfare programs. The initiative proposes to utilize the socio-economic data of citizens to inform them and assist them in accessing government services and benefits they are eligible for, providing all such information in one unified interface. The project will also serve as a data repository to provide information for effective decision-making and policy formulation for future programs.

Chief Minister Congratulates DT&G

Chief Minister Thakur Sukhvinder Singh Sukhu congratulated the DT&G on the awards, stating that they are a testament to the state government’s efforts in fostering digital transformation. “The state continues to set benchmarks in leveraging technology for governance and public welfare, positioning itself as a frontrunner in digital technologies,” said Sh. Sukhu.

These awards highlight Himachal Pradesh’s commitment to leveraging digital technology to improve governance and public services. The state’s efforts in this area are commendable and serve as an example for other states to follow.