Punjab Tackles Cybercrime: Banks Partner with Police for Faster Response, Public Awareness

Punjab Tackles Cybercrime: Banks Partner with Police for Faster Response, Public Awareness

Punjab Tackles Cybercrime: Banks Partner with Police for Faster Response, Public Awareness


In a proactive move to combat cyber financial fraud, the Punjab Police, led by ADGP Cybercrime V. Neerja, has partnered with leading banks to strengthen coordination and expedite response times. This initiative aligns with Chief Minister Bhagwant Singh Maan’s vision of making Punjab a safer state.


Punjab Police, under ADGP Cybercrime V. Neerja, and leading banks are joining forces to tackle cyber financial fraud. Banks will appoint dedicated nodal officers to handle complaints on the 1930 Cyber Helpline, enabling swift account blocking and investigation. The CFCFRMS system instantly freezes deposits in suspicious accounts linked to reported fraud. ADGP Neerja met bank representatives to discuss challenges and expedite complaint resolution. Banks will conduct awareness campaigns, display the 1930 helpline prominently, and provide timely access to investigation data. Personal home address verification during new account opening is mandated to prevent fake accounts. Over Rs. 20 crore has been frozen in suspicious accounts, with Rs. 1.5 crore returned to victims. Banks assured full cooperation to protect citizens from financial fraud. This collaboration strengthens Punjab’s fight against cybercrime and safeguards citizens’ online.Key Points:

  • Nodal officers: Banks to designate dedicated personnel to handle complaints received on the 1930 Cyber Helpline, facilitating faster account blocking and investigation.
  • CFCFRMS: Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) enables immediate freezing of deposits in suspicious accounts linked to cyber fraud complaints.
  • Meeting with banks: ADGP Neerja met representatives from major banks to discuss challenges and expedite complaint resolution through the 1930 helpline.
  • Public awareness: Banks urged to conduct awareness campaigns on cyber financial fraud and prominently display the 1930 helpline number.
  • Investigation support: Banks to provide timely access to UPI/internet banking logs, statements, ATM footage, and KYC documents for investigations.
  • Fake account prevention: Banks instructed to verify home addresses personally while opening new accounts.
  • Rs. 20 crore frozen: Over Rs. 20 crore frozen in suspicious accounts through the 1930 helpline, with Rs. 1.5 crore returned to victims.
  • Continued cooperation: Banks assured full cooperation with law enforcement to protect citizens from financial fraud.

Keywords: Punjab Police, cybercrime, cyber financial fraud, 1930 helpline, CFCFRMS, banks, public awareness, investigation, fake accounts, frozen funds, victim protection.

This initiative highlights the Punjab government’s commitment to:

  • Enhancing collaboration between law enforcement and banks to combat cybercrime.
  • Protecting citizens from financial losses through swift action and awareness campaigns.
  • Streamlining the investigation process and ensuring timely justice for victims.

By working together, the Punjab Police and banks can create a safer online environment for all citizens.

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