Punjab’s NRI Outreach Sets New Benchmark with Fifth Monthly Online Milnee

In a pioneering move to strengthen its connect with the global Punjabi diaspora, the Punjab government continues to lead the nation with its dedicated digital grievance redressal platform for Non-Resident Indians (NRIs). NRI Affairs Minister Kuldeep Singh Dhaliwal presided over the fifth monthly online NRI Milnee—a virtual meeting conducted via video conferencing to personally hear and resolve issues concerning NRI Punjabis—held at the Punjab Civil Secretariat-1.

With this initiative, Punjab remains the only state in India to establish a consistent monthly digital forum that directly engages NRIs, ensuring a streamlined and responsive mechanism to address their grievances. Under the leadership of Chief Minister Bhagwant Singh Mann, the initiative is fast emerging as a model for transparent and accessible governance that embraces the concerns of overseas Punjabis, who continue to maintain deep emotional and economic ties with their homeland.

Minister Dhaliwal reported that the previous four editions of the Milnee saw a cumulative total of 542 complaints, of which a remarkable 488 have already been resolved. In the fifth edition held this month, another 82 complaints were submitted—63 via email and 19 through WhatsApp. Each of these submissions was addressed in real time, with the Minister assuring quick and empathetic action on every matter raised.

Reaffirming his commitment to the Punjabi diaspora, Dhaliwal extended a personal invitation to all NRIs to reach out directly via email at nriminister2023@gmail.com or through WhatsApp at +91 90560 09884. He emphasized that no complaint would go unheard and that his office remains available to the global Punjabi community, offering them the flexibility to interact at their convenience.

The session, attended by senior officials including Additional Chief Secretary Dilip Kumar and AIG Ajinder Singh of the NRI Wing, reinforced the government’s resolve to institutionalize a support system that makes governance more participative, especially for NRIs who often struggle with legal, property, and administrative challenges in their native villages and towns.

This digital intervention goes far beyond addressing individual grievances—it symbolizes a cultural bridge reconnecting the global Punjabi family with the state’s administrative heart. By adopting a structured and technology-driven outreach program, the government is actively dismantling barriers that once left NRIs feeling detached and unheard.

What makes this program particularly effective is its accessibility. NRIs can now avoid cumbersome paperwork or time-consuming travel by simply communicating their issues through widely used digital channels. This not only enhances administrative efficiency but also ensures real-time accountability.

Minister Dhaliwal reiterated that this effort is not a mere gesture but part of a larger strategy to instill faith in Punjab’s governance system among NRIs, who play a crucial role in the state’s economy and international goodwill. He also assured that policy-level interventions would continue to emerge from these digital interactions, as the government draws insight directly from citizens living abroad.

The fifth NRI Milnee is a milestone in Punjab’s ongoing digital transformation journey—one that blends empathy with efficiency and tradition with technology. It stands as a testament to what visionary governance can achieve when it actively listens and adapts to the needs of all its people, regardless of geographical boundaries.

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